dfcu Bank hosts Business Breakfast Gathering to Engage Customers and Stakeholders in Shaping and Strengthening Community Bonds

Man Jose Kayima 

In one month, dfcu Bank will be celebrating 60 years of existence and fulfilling its purpose of ‘Transforming Lives and Businesses in Uganda’. Throughout this year, the financial institution has made stakeholder engagements a regular aspect of its organisational strategy.

The engagements further cement dfcu’s dedication to fostering enduring relationships with its stakeholders and fortifying connections with its customers.

Yesterday, at a breakfast themed ‘Transforming Lives and Businesses in Uganda,” held at the Sheraton Hotel Kampala, dfcu brought together various stakeholders, including customers, partners, employees, and community leaders, for a breakfast engagement on collaboration, and forward-looking discussions.
During the event, the Bank reaffirmed its unwavering dedication to serving its stakeholders with integrity, innovation, and excellence.

Members of the Bank’s Management and Leadership teams spoke of dfcu’s strategic initiatives and future, emphasizing its focus on sustainability, digital transformation, automation, creating ecosystems and customer-centricity.

Making the event-opening remarks, Kate K Kiiza, dfcu’s Executive Director and Chief Financial Officer As a brand, noted the Bank’s resilience amidst an ever-evolving financial landscape.

She also talked about the Bank’s commitment strengthening its foundation, creating profitability for its shareholders, nurturing its human resource talent, and remaining a key driver of transformation in Uganda.
Annette Kiconco, dfcu’s Chief Retail Banking Officer noted that the Bank is being guided by a Customer-Centric Approach that places customers at the heart of everything it does.

Doreen Byaruhanga, the Bank’s Chief of Corporate and Institutional Banking outlined its sector specialization strategy which was created to understand and serve the unique business needs of farmers across a range of sectors which include Manufacturing, Trade and Business services, Education and Health, Infrastructure & Energy, Agriculture, ICT, and the Public Sector. With this approach, the bank aims to deliver tailored solutions and superior service to its diverse customer base.

Margaret Karume, the Chief Credit Officer at dfcu Bank said the company had increased automation of its processes and streamlined timelines in a bid to offer timely credit solutions to its customers.

Charles Mudiwa, CEO of dfcu Bank reiterated its commitment to environmental and social responsibility aimed at supporting local communities.

“We understand our role as a responsible corporate citizen and we have started and continue to be a part of initiatives that highlight our dedication to making a positive impact on society and the planet”, Mudiwa said.
Mudiwa also applauded the event guests for the opportunity to connect with the bank.

“This event has allowed us to share our vision for the future. We believe that strong relationships are the foundation of our success, and its through events like these that we can engage, understand your needs, and hear from you in your various roles on how to serve you better. dfcu Bank is working towards a brighter, more sustainable future and it is an honour to walk this path with each of you,” he added.

“Our commitment as our 60th year dawns on us is that Transforming Lives and Businesses in Uganda will be our rallying call, our commitment to our customers and stakeholders and our pledge to the country we call home.”

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