South Africa-based Ugandan socialite and businesswoman Zari Hassan is disappointed with Uganda Airlines which she criticizes for having aging aircraft, bad quality food, and a decline in customer care quality.
In a lengthy statement shared across her social media platforms, Zari Hassan reveals how the quality of services offered by Uganda Airlines has greatly declined.
Her rant was evoked by a sudden change in flight schedules which disrupted her plans. She claims that the changes were made without notice and no alternative options were given to the passengers.
“As a loyal and frequent flyer of Uganda Airlines, I have always proudly supported and promoted our national carrier in various ways. However, recent experiences have left me gravely disappointed and disillusioned with the quality of service provided.”
“This morning, a sudden change in flight schedules without prior notice or alternative options disrupted my carefully planned end-of-month commitments, including crucial administrative and business meetings. Such disregard for the passengers’ time and schedules is unacceptable for an airline striving to gain credibility and customer trust.”
“Onboard, the leased ageing aircrafts, particularly on routes to Johannesburg, poses risks to passengers’ safety and comfort. Overall service came from 100 to zero since beginning this year, 2024.” Said Zari before adding,
“Moreover, the quality of food provided falls far below the expected standards commensurate with the prices paid for tickets. As customers, we deserve better value for our money, especially when entrusting our travel experience to a national airline like Uganda Airlines.”
“The frequent changes and delays in flight schedules, without adequate communication or compensation for inconvenienced passengers, further highlight the lack of consideration for customer satisfaction and loyalty. It is disheartening to witness such disregard for the passengers’ time and the absence of efforts to mitigate the impact of these disruptions.”
“As a dedicated supporter of Uganda Airlines, it pains me to witness the decline in service quality and customer care. I hope that these concerns are addressed promptly and effectively, restoring the airline’s reputation and commitment to ensuring a pleasant and reliable travel experience for all passengers.”
